Terms of Use& Service
Last updated: 21 August 2026
These Terms of Use & Service (“Terms”) govern your access to and use of monograin.ai, Monograin products, digital platforms, creative services, artificial intelligence services, production services, software, and other services provided by Monograin (“Monograin”, “we”, “us”, or “our”).
By accessing our website, creating an account, engaging Monograin for services, purchasing a product or service, or otherwise using a Monograin platform, you agree to these Terms.
If you do not agree with these Terms, you should not use our website or services.
About Monograin
Monograin.ai is a creative and technology company providing services that may include:
- Creative strategy
- Advertising and campaign development
- Brand development
- Content production
- Artificial intelligence solutions
- Generative image and video production
- Creative technology
- Automation
- Digital product development
- Software development
- Design
- Marketing technology
- Research and experimentation
- Consulting
- Other related creative and technology services
The specific services provided to a client may also be governed by a proposal, statement of work, quotation, contract, project brief, subscription agreement, or other written agreement.
Where there is a conflict between these Terms and a separately signed agreement with Monograin, the separately signed agreement will take priority for the matters it specifically covers.
Using Monograin.ai
You may use our website and services only for lawful purposes and in accordance with these Terms. You agree not to use Monograin.ai to:
- Violate applicable laws or regulations
- Infringe intellectual property rights
- Upload or distribute unlawful material
- Commit fraud or impersonate another person
- Harass, threaten, exploit, or harm others
- Distribute malicious software
- Attempt unauthorised access to systems or accounts
- Interfere with platform operation
- Circumvent usage restrictions
- Abuse APIs or automated systems
- Scrape or extract data where prohibited
- Reverse engineer protected systems except where legally permitted
- Manipulate services in a way that causes unreasonable infrastructure load
- Use Monograin services to create material that is unlawful or otherwise prohibited under applicable law
We may restrict or suspend access where we reasonably believe a user is violating these Terms or creating a risk to Monograin, our customers, partners, infrastructure, or third parties.
Accounts
Some Monograin products or services may require an account. You are responsible for:
- Providing accurate account information
- Keeping your login credentials confidential
- Maintaining control of devices used to access your account
- Activities performed through your account
- Informing us promptly if you suspect unauthorised access
You may not share, sell, transfer, or commercially redistribute account access unless Monograin has expressly allowed it. We may require account verification where necessary.
AI-powered services
Some Monograin products and services use artificial intelligence, machine learning, generative AI, automation, or third-party AI models. AI-generated results may include:
- Images
- Video
- Audio
- Text
- Designs
- Concepts
- Analysis
- Code
- Recommendations
- Other generated materials
AI systems are probabilistic. This means outputs may not always be accurate, complete, unique, consistent, suitable, or error-free.
You are responsible for reviewing AI-generated outputs before relying on, publishing, distributing, or commercially using them. Monograin does not guarantee that every generated output will precisely match a prompt or creative instruction.
Third-party AI providers
Monograin may integrate technology or models supplied by third parties. These may include providers of generative AI models, cloud infrastructure, media processing, storage, analytics, payments, communications, authentication, and development infrastructure.
Use of certain features may therefore also be subject to third-party terms, restrictions, or technical limitations. Third-party providers may change their:
- Models
- Pricing
- Availability
- Usage limits
- Capabilities
- APIs
- Safety requirements
- Terms
These matters may be outside Monograin's direct control. We may modify, replace, suspend, or discontinue an integration where a third-party service changes or becomes unavailable.
AI output and intellectual property
The legal treatment of AI-generated content continues to evolve and may differ between jurisdictions. Subject to applicable law, third-party provider terms, existing intellectual property rights, and your agreement with Monograin, you may generally use the outputs delivered to you through Monograin for your intended project or business purposes.
However, Monograin cannot guarantee that:
- An AI output is unique
- Similar content will not be generated for another user
- Every AI output qualifies for copyright protection
- An output will be free from resemblance to existing material
- Every output can be registered as intellectual property
You are responsible for assessing whether an output is appropriate for commercial publication, trademark registration, copyright registration, advertising, or other regulated uses. Where necessary, professional intellectual property advice should be obtained before making significant commercial decisions based on AI-generated material.
Your content
You may provide Monograin with materials including prompts, images, video, audio, logos, brand assets, product information, scripts, documents, data, references, creative briefs, and other project material.
You retain ownership of rights you already hold in those materials. By providing content to Monograin, you grant us permission to use, process, reproduce, adapt, transmit, and store it to the extent reasonably necessary to:
- Provide the requested services
- Operate relevant platform functionality
- Generate requested outputs
- Complete production work
- Store project files
- Provide technical support
- Fulfil contractual obligations
This permission does not transfer ownership of your underlying intellectual property to Monograin.
Your responsibility for submitted material
You represent that you have sufficient rights, licences, permissions, or lawful authority to submit material to Monograin and request that we process it. You should not submit material that unlawfully infringes another person's:
- Copyright
- Trademark
- Privacy
- Publicity rights
- Confidentiality rights
- Contractual rights
- Other legal rights
Where a client provides photographs, recordings, likenesses, voices, personal data, trademarks, music, footage, or copyrighted assets belonging to third parties, the client is responsible for obtaining appropriate rights or permissions unless Monograin has expressly agreed otherwise.
Client projects
Commercial projects may be governed by a separate scope of work or project agreement. Project documentation may specify:
- Deliverables
- Timelines
- Fees
- Revision rounds
- Approval procedures
- Production responsibilities
- Usage rights
- Licensing
- Payment milestones
- Third-party expenses
Changes outside an agreed scope may require additional fees, scheduling adjustments, or a revised scope.
Creative development and revisions
Creative work is inherently iterative. Unless otherwise agreed, project fees may include a defined number of revisions. Additional revisions, alternative directions, major scope changes, or work requested after approval may be charged separately.
A request may be treated as a scope change where it materially alters:
- The agreed concept
- Deliverables
- Campaign direction
- Production method
- Technical requirements
- Quantity of assets
- Timeline
- Platform requirements
Monograin will normally communicate significant scope changes before proceeding with chargeable additional work.
Client approvals
Where a project requires client approval, the client is responsible for reviewing work before approval. Approval may include approval of creative concepts, scripts, designs, video edits, advertisements, generated assets, copy, music, voiceover, technical functionality, and final deliverables.
Once an item has been approved, substantial changes requested afterwards may be considered additional work. Clients are responsible for ensuring that final approved materials meet their own legal, regulatory, brand, factual, and business requirements.
Advertising and marketing content
Where Monograin creates advertising or marketing material, clients remain responsible for ensuring that claims made about their business, products, services, pricing, performance, or offers are accurate and legally supportable.
Monograin may rely on product information and claims supplied by the client. Clients should obtain appropriate legal or regulatory review where campaigns involve regulated industries or significant commercial claims.
Fees and payment
Fees may be charged as:
- Fixed project fees
- Retainers
- Subscriptions
- Usage-based fees
- Production fees
- Model-generation credits
- Platform credits
- Consulting fees
- Other agreed charges
The applicable pricing structure will be communicated before or during purchase or project engagement. Unless otherwise stated, prices may exclude applicable taxes.
You are responsible for any taxes, duties, bank charges, currency conversion costs, or similar charges associated with your transaction where applicable.
Credits and usage-based services
Some Monograin platforms may operate using credits, tokens, generation allowances, or usage-based pricing. Credits may be consumed when an AI generation or computational process is initiated.
Because third-party providers may charge Monograin for computing resources even where a result is unsuccessful, some failed generations may still consume credits depending on the service and provider involved.
Where technically and commercially possible, Monograin may implement automatic refunds or restoration of credits for eligible failures. Credit values, model costs, and generation pricing may change where underlying provider costs change.
Refunds
Refund eligibility depends on the product or service purchased. Because many Monograin services involve immediate digital processing, AI compute costs, customised creative work, or production resources, payments may become non-refundable once substantial work or processing has started.
Where applicable, refund terms may be specified during checkout, within a proposal, subscription agreement, or project contract. Nothing in these Terms limits consumer rights that cannot lawfully be excluded.
Subscriptions
Where services are offered through subscription, the applicable billing cycle and pricing will be shown before purchase. Unless otherwise stated, subscriptions may renew automatically until cancelled.
Cancellation prevents future renewal but does not necessarily entitle the user to a refund for an already-paid billing period. Any specific subscription rules presented at checkout form part of these Terms.
Late payments
Where invoices are issued for commercial projects, payment must be made within the period stated on the invoice or agreement.
Monograin may pause work, delivery, platform access, or further production where invoices remain overdue. Reasonable recovery costs may be charged where permitted by law.
Ownership of Monograin materials
Monograin retains ownership of intellectual property belonging to us independently of a client project. This may include:
- Software
- Platform architecture
- Internal tools
- Production systems
- Design systems
- Workflow methodologies
- Templates
- Prompting frameworks
- Automation systems
- Libraries
- Processes
- Technical infrastructure
- Know-how
- Pre-existing creative assets
A client receiving a final deliverable does not automatically receive ownership of the underlying software, tools, workflows, source systems, or proprietary production technology used to create it.
Portfolio and promotional use
Unless otherwise agreed in writing, Monograin may request the right to showcase completed public work as part of our portfolio, case studies, award submissions, social media, presentations, business development, and marketing materials.
Confidential, unreleased, embargoed, or restricted projects will not intentionally be publicly disclosed before appropriate release or approval. Clients may request additional confidentiality arrangements where necessary.
Confidential information
During a commercial relationship, either party may receive confidential information belonging to the other. Confidential information should not be disclosed to third parties except:
- With permission
- Where required to deliver the project
- Where required by law
- To professional advisers bound by appropriate obligations
Specific confidentiality requirements may also be covered by a separate non-disclosure agreement.
Availability
We aim to make Monograin's platforms and website reliable, but we do not guarantee uninterrupted availability. Services may occasionally be unavailable because of:
- Maintenance
- Upgrades
- Technical failures
- Infrastructure problems
- Third-party outages
- Model-provider outages
- Internet disruptions
- Emergency maintenance
- Events outside our reasonable control
We may modify or discontinue features where reasonably necessary.
Experimental and beta features
Some functionality may be identified as beta, preview, experimental, early access, or development features.
These features may change significantly and may contain errors. They may also be removed without becoming permanent features. Users should not rely on experimental functionality for critical operations unless expressly agreed.
Generated content storage
Where Monograin platforms store generated media or project materials, we may apply storage limits, retention periods, account quotas, file-size restrictions, and archiving rules.
Users should maintain their own copies of important final assets. Monograin should not be treated as the sole permanent backup location for critical files unless the applicable service expressly states otherwise.
Downloaded content
You are responsible for maintaining backups of assets downloaded from Monograin. We cannot guarantee that every historical generation will remain permanently available on the platform.
User conduct
You must not intentionally use Monograin services to:
- Exploit minors
- Commit fraud
- Conduct illegal surveillance
- Create unlawful impersonations
- Distribute malware
- Steal credentials
- Circumvent platform restrictions
- Attack third-party systems
- Infringe intellectual property deliberately
- Facilitate clearly unlawful conduct
Monograin may reject or remove content or requests where necessary to comply with applicable law, provider requirements, or platform policies.
Suspension and termination
We may suspend or terminate access where:
- These Terms are materially breached
- Payment obligations remain unresolved
- Activity creates technical or legal risk
- An account is used fraudulently
- Required by law
- Required by an infrastructure or model provider
- Continued service would expose Monograin or others to substantial harm
Where reasonably possible, we will attempt to provide notice before termination, except where immediate action is necessary. Users may stop using Monograin services at any time.
Third-party links
Our website may contain links to external websites or services. These links are provided for convenience and do not necessarily represent endorsement.
Monograin is not responsible for third-party websites, content, availability, security, or privacy practices.
No guarantee of business results
Creative services, advertising, software, automation, and AI tools can improve production and business processes, but outcomes depend on many external factors. Monograin does not guarantee:
- Increased sales
- Specific revenue
- Advertising performance
- Audience growth
- Investment results
- Search rankings
- Viral reach
- Specific conversion rates
- Commercial success
Any projections, strategies, or recommendations should be treated as professional or creative guidance rather than guaranteed outcomes.
Disclaimer of warranties
To the maximum extent permitted by applicable law, Monograin services are provided on an “as available” and “as is” basis unless otherwise expressly agreed. We do not warrant that:
- Services will always be uninterrupted
- All generated content will be error-free
- AI outputs will always meet expectations
- All third-party services will remain available
- Every generated result will be commercially suitable
- Platform functionality will be compatible with every device or environment
Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be excluded.
Limitation of liability
To the maximum extent permitted by applicable law, Monograin will not be liable for indirect, incidental, consequential, special, or punitive losses arising from use of our website or services. This may include loss of:
- Revenue
- Profit
- Opportunity
- Reputation
- Data
- Business
- Expected savings
Where liability cannot legally be excluded, Monograin's liability will be limited to the maximum extent permitted by law. Where appropriate, further liability limitations may be specified within individual commercial agreements.
Indemnity
To the extent permitted by law, you agree to indemnify Monograin against claims, damages, liabilities, or reasonable costs resulting from:
- Material you provide without appropriate rights
- Your unlawful use of our services
- Your violation of these Terms
- Your infringement of third-party rights
This section does not apply where liability arises primarily from Monograin's own unlawful conduct or where such an indemnity would not be legally enforceable.
Privacy
Use of Monograin services is also subject to our Privacy Policy, which explains how we collect, process, store, and handle personal information.
Changes to services
The technology industry, particularly generative AI, changes rapidly. We may update models, features, pricing, integrations, limits, storage policies, user interfaces, and platform functionality where necessary to improve our services or respond to changes in technology, cost, regulations, or provider availability.
Changes to these Terms
We may update these Terms from time to time. The current version will be published on monograin.ai with the date of the latest revision.
Where changes materially affect existing users or contractual relationships, we may provide additional notice where appropriate. Continued use of the services after updated Terms become effective may constitute acceptance of the revised Terms where permitted by law.
Governing law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or the use of Monograin services will be subject to the courts and applicable dispute-resolution procedures of Queensland, Australia, except where mandatory consumer or other applicable laws provide otherwise.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. The invalid provision will be interpreted or modified to the minimum extent necessary to make it legally enforceable where permitted.
Entire agreement
These Terms, together with the Privacy Policy and any applicable proposal, order, subscription terms, statement of work, or written contract, form the agreement governing your use of the relevant Monograin service.
Contact
Questions about this document may be directed to hello@monograin.ai, or through the contact routes on monograin.ai.