Privacy Policy
Last updated: 21 August 2026
Monograin.ai respects your privacy and is committed to handling personal information responsibly, transparently, and securely.
This Privacy Policy explains how Monograin.ai (“Monograin”, “we”, “us”, or “our”) may collect, use, store, share, and protect information when you visit monograin.ai, contact us, engage our services, interact with our digital products, or otherwise communicate with us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Who we are
Monograin.ai is a creative and technology company providing services that may include artificial intelligence solutions, creative production, advertising, branding, digital experiences, automation, software development, strategy, content production, and related services.
Our work may involve the use of third-party technology platforms, AI systems, cloud infrastructure, analytics services, communication tools, and other service providers where required to deliver our services.
Information we may collect
The information we collect depends on how you interact with Monograin.ai.
Information you provide directly
You may provide information to us when you:
- Contact us through our website
- Request a consultation, proposal, quote, or service
- Subscribe to communications or updates
- Become a client or business partner
- Communicate with our team by email, telephone, messaging service, or another platform
- Submit project materials, briefs, files, references, or other content
- Create an account on a Monograin product or platform where account functionality is available
- Apply for employment, freelance work, partnership opportunities, or collaboration
What that information may include
We ask that you do not send sensitive personal information unless it is genuinely necessary for the service being provided.
- Your name
- Email address
- Telephone number
- Company or organisation name
- Job title
- Country or location
- Project information
- Messages and correspondence
- Billing or transaction information
- Files and content you choose to provide
- Account information where applicable
Information collected automatically
When you visit our website or use certain digital services, some technical information may be collected automatically. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Approximate geographic region
- Time and date of visits
- Website interactions
- Session information
- Cookie or similar technology identifiers
We may use this information to understand how people use our website, improve performance, diagnose technical problems, prevent misuse, and improve our services.
How region works on this site: monograin.ai serves a regional edition of the same site. The region is selected from an approximate country signal supplied by our content delivery network, which is derived from your IP address, and from any explicit choice you make in the region selector, which is stored in a first-party preference cookie so it persists. Your browser language is not used to select or infer your region.
Cookies and similar technologies
Monograin.ai may use cookies, pixels, local storage, analytics technologies, and similar tools. These technologies may be used to:
- Keep the website functioning correctly
- Remember preferences
- Understand website traffic
- Measure engagement
- Improve website performance
- Identify technical issues
- Understand the effectiveness of marketing or campaigns
Where required by applicable law, we may request your consent before using non-essential cookies or similar technologies.
You can also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
How we use personal information
We may use information we collect for purposes including:
- Responding to enquiries
- Providing requested services
- Preparing proposals, estimates, or contracts
- Managing client relationships
- Communicating about projects
- Processing legitimate business transactions
- Managing accounts
- Delivering digital products or platform functionality
- Providing customer support
- Improving our website and services
- Analysing performance and usage
- Developing new products, features, and services
- Detecting fraud, abuse, misuse, or technical problems
- Protecting our infrastructure and users
- Complying with legal or regulatory obligations
- Managing business records
- Sending marketing communications where permitted
We will not use personal information for purposes that are materially unrelated to the reason it was collected without an appropriate legal basis or, where required, your consent.
Artificial intelligence and automated technologies
As an AI-focused creative and technology company, some Monograin services may use artificial intelligence, machine learning, automation, or generative AI technologies.
Depending on the service you use, information or content submitted to Monograin may be processed by AI systems in order to:
- Generate images, video, text, audio, designs, or other content
- Assist with creative development
- Analyse project materials
- Improve workflows
- Automate certain production processes
- Provide requested functionality
- Support research, experimentation, or technical development
Where third-party AI providers are used, information may be transmitted to those providers as necessary to perform the requested service. We aim to limit the information shared with third-party AI systems to what is reasonably required for the task.
Clients should avoid submitting confidential, highly sensitive, regulated, or personally identifiable material to AI-assisted workflows unless its use has been agreed with Monograin and is appropriate for the relevant service.
Client content and project materials
Clients may provide Monograin with files, photographs, videos, audio, brand materials, customer information, business documents, product information, or other content necessary for a project. We use such materials primarily for the purpose of delivering the agreed services.
Depending on the project, these materials may be stored using cloud services, production platforms, collaboration tools, AI platforms, or other third-party systems used by Monograin.
Where a client provides personal information relating to other individuals, the client is responsible for ensuring it has the appropriate permission or lawful basis to provide that information to us.
Legal bases for processing
Where applicable privacy law requires a legal basis for processing personal information, we may rely on one or more of the following:
- Your consent
- Performance of a contract
- Steps taken at your request before entering into a contract
- Compliance with a legal obligation
- Our legitimate business interests
- Protection of legal rights
- Other lawful bases permitted by applicable legislation
Our legitimate interests may include operating our business, improving our services, protecting our systems, communicating with clients, understanding website usage, and developing new products.
When we may share information
We do not sell personal information as a business model.
We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. These may include:
- Cloud hosting providers
- Website infrastructure providers
- AI and machine learning providers
- Analytics providers
- Email and communication platforms
- Payment processors
- Collaboration and project-management platforms
- File-storage providers
- Software providers
- Professional advisers
- Contractors or production partners working on a project
Third parties may process information according to their own privacy policies and contractual obligations.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests from authorities, protect the rights or property of Monograin, prevent fraud or abuse, protect users or members of the public, enforce agreements, or establish, exercise, or defend legal claims.
If Monograin becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction subject to appropriate safeguards.
International data transfers
Monograin operates digitally and may work with clients, service providers, infrastructure, and technology platforms in different countries. As a result, personal information may be processed or stored outside the country in which it was originally collected.
Where required, we will take reasonable steps to ensure that international transfers of personal information are handled using appropriate legal mechanisms and safeguards.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. Retention periods may depend on:
- The nature of the information
- The type of service provided
- Contractual requirements
- Legal or accounting obligations
- Dispute-resolution requirements
- Operational needs
- Security considerations
Some project information may be retained after completion of a project for record-keeping, continuity, backup, legal, financial, or legitimate business purposes.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.
Data security
We take reasonable technical, organisational, and operational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, and destruction.
However, no website, internet transmission, cloud service, or digital storage system can be guaranteed to be completely secure.
Users are responsible for protecting their own passwords, devices, accounts, and access credentials. If you believe information associated with Monograin has been compromised, please contact us as soon as possible.
Marketing communications
Where permitted by law, we may send you information about Monograin services, company updates, new products, creative work, events, research, offers, and relevant industry information.
You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.
Administrative, account-related, transactional, or service-related communications may still be sent where necessary.
Your privacy rights
Depending on where you live, privacy law may give you certain rights relating to your personal information. These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Restrict certain processing activities
- Object to certain processing
- Withdraw consent
- Request a portable copy of certain information
- Opt out of certain marketing communications
- Lodge a complaint with an appropriate privacy regulator
These rights are not absolute and may depend on the applicable law and circumstances.
We may need to verify your identity before responding to certain privacy requests.
Australia
Where the Australian Privacy Act 1988 and the Australian Privacy Principles apply to our activities, we aim to handle personal information consistently with those requirements.
Individuals in Australia may have rights relating to access, correction, direct marketing, disclosure, and handling of personal information. Where required, privacy concerns may also be raised with the Office of the Australian Information Commissioner (OAIC).
Nigeria
Where Nigeria's data protection laws apply to our activities, including the Nigeria Data Protection Act 2023, we aim to process personal data fairly, lawfully, transparently, and for legitimate purposes.
Individuals may have rights relating to access, correction, deletion, objection, restriction, consent, portability, and complaints depending on the circumstances. Relevant concerns may be raised with the Nigeria Data Protection Commission (NDPC) where applicable.
European Economic Area and United Kingdom
Where the European Union General Data Protection Regulation, United Kingdom GDPR, or related privacy legislation applies, individuals may have additional rights concerning their personal data.
Where required, Monograin will rely on an appropriate lawful basis for processing and use appropriate safeguards for international transfers.
Children
Monograin.ai and its commercial services are not intentionally directed toward young children. We do not knowingly seek to collect personal information from children where parental or guardian consent would be legally required.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, remove the information.
Third-party websites and services
Our website may link to third-party websites, platforms, social networks, services, or applications. We do not control the privacy practices of those third parties.
Their collection and use of information is governed by their own privacy policies and terms. We encourage users to review those policies before providing information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, our technology, new products, changes to our business, changes to legal requirements, or changes to third-party services we use.
When changes are made, the updated version will be published on our website together with a revised “Last updated” date. Material changes may also be communicated through additional means where appropriate.
Contact
Questions about this document may be directed to hello@monograin.ai, or through the contact routes on monograin.ai.